I received the following email from reader, Alicia:
I just was at the Gulf to Bay Super Target in Clearwater, FL. I was with my 3 year old son at that time and had to buy a couple of items, plus I had some returns to do from a previous shopping trip there. I got my items and proceeded to the customer service to do my returns. I had my receipts with me for my prior purchases. The clerk at the customer service desk asked me if there were anything wrong with the items, I said no I just did not need the items after all. I was returning (9) bottles of Visine-A, (1) eyeshadow, and (2) bottles of lotion. The clerk proceeded to return the lotions which were on one receipt with no problem. Then after this was done the manager comes up. He asked to speak to me to the side. I said okay, not understanding why but I went ahead and went over to see what he wanted. He told me that apparently the store has had a high number of returns from people that are using a lot of coupons and that it doesn’t look good when a large number of items are returned. It hurts the manufacturers. He asked me why I was returning the items. At the point I was upset since he was starting to accuse me of something. I told him the same thing, that I did not need the items. What I should have said but I was too upset at the time was I researched the Visine-A after I purchased it and found out that it might not be safe for breastfeeding. I am currently breastfeeding my 6 month old son, so I did not want to take a chance. He asked me if I used $2 off coupons on each bottle, I said yes. I did not lie I was completely forthcoming. Obviously if he was asking me that, he knew I did anyway it was on the receipt! He told me I was committing coupon fraud and he could have me arrested. I told him I wasn’t I just didn’t need the product after all and I was not asking for more money back than what I had paid! I informed him I would be contacting corporate about the incident. He threatened me in front of my son and several other people that were in line, shouting would you prefer I call the cops?!?! Then he informed me I was no longer welcome to shop at that store. I spend thousands of dollars a year at your store, up until this incident I LOVED Target. I recommended it to all my family & friends. I however will not be doing so from here on. I was absolutely humiliated.
Thoughts???
